Billing and subscriptions

When you sign up for Alan AI Studio, a billing account is created for you. From the billing account, you can pay for the services provided by Alan AI.

All information about subscriptions, payments and billing is available in the Billing and Subscription views of Alan AI Studio. To access them, in the top right corner of Alan AI Studio, click the main menu icon and select Billing or Subscription.

When working with billing data and subscriptions, you can:

Changing the pricing plan

Upon signup, the Free Tier plan is initially applied to your account. You get a limited number of interactions that you can spend to get to know the Alan AI Platform functionality.

To use the full version and remove the restrictions of the Free Tier, you must change the pricing plan. The pricing plan is applied to all projects of your account. Limitations of the plan also apply to all projects of the account.


To be able to change the pricing plan, you must have the sufficient amount on your Alan AI balance. To switch to the Enterprise plan, contact the Alan AI Sales Team.

To change the pricing plan:

  1. In the top right corner of Alan AI Studio, click the main menu icon and select Subscription.

  2. In the Alan pricing plans view, review the pricing plans and the functionality they offer, choose the one that works best for you and in the plan widget, click Change plan.

Adding funds to the balance

When the balance on your account runs low, Alan AI notifies you about it with a warning in Alan AI Studio. In this case, you need to add funds to your balance.

To add funds:

  1. In the top right corner of Alan AI Studio, click the main menu icon and select Billing.

  2. In the Balance widget, click Add Funds.

  3. In the Choose your payment method window, select the payment method:

    • With a credit card

    • With a PayPal account

  4. Provide the payment details and complete the transaction. The funds will be transferred to your account.

You can check the history of payments in the Credit History widget at the bottom of the Billing view.


If you have a promo code, you can apply it by clicking Apply Promo Code in the Balance widget.


Changing the payment card details

On a recurring pricing plan, you can change the payment card details: add a new card from which future payments will be charged.

To change the card details:

  1. In the top right corner of Alan AI Studio, click the main menu icon and select Billing.

  2. In the Current Plan widget, select Change Card > Add new card.

  3. Provide the credit card details and click Verify Card.

The previously added payment cards will still be available in the list, and you can switch between the cards when needed.


Adding free interactions

Alan AI provides you with the ability to add free interactions to your account. You can use this option if you are evaluating the Alan AI Platform and want to get familiar with it. The number of free interactions is enough to get you started.

To get free interactions:

  1. In the Alan AI Studio signup form, select to sign up with GitHub.



    If you already have an account in Alan AI Studio, you can connect it to your GitHub account. In the Billing view, in the Add Free Interactions widget, click Connect GitHub account.

  2. If you are not already signed in, sign in to GitHub.

  3. Agree to authorize Alan AI to access your GitHub account data.

  4. Once you sign up or connect your accounts, go to the Alan AI GitHub and star Alan AI’s repositories. For a star for each Alan AI’s repository, you get free interactions to your account.


When you’ve run out of free interactions, you must change your plan and add funds to your balance to proceed with the Alan AI Platform.

See also