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Billing

When you sign up for the Alan Studio, Alan creates a billing account for you. From the billing account, you can pay for the services provided by Alan.

All billing information is available in the Billing view of the Alan Studio. To open it, in the top right corner of the Alan Studio, click the main menu icon and select Billing.

In the Billing view, you can:

Changing the billing plan

When you sign up for the Alan Studio, the Free Tier billing plan is applied to your account. You get a limited number of interactions that you can spend to get to know the Alan Platform functionality.

To use the full version and remove restrictions of the Free Tier, you must change the billing plan. You can switch between billing plans on your own, without contacting the Alan Sales Team.

To change the billing plan:

  1. In the top right corner of the Alan Studio, click the main menu icon and select Billing.
  2. In the Current Plan widget, click Change Plan.
  3. In the Alan pricing plans view, review the billing plans and the functionality they offer, choose the one that works best for you and in the plan widget, click Change plan.

To change the billing plan, you must have the amount required by this plan on your Alan Studio balance.

Adding funds to the balance

When the balance on your account runs low, Alan notifies you about it with a warning in the Alan Studio. In this case, you need to add funds to your Alan Studio balance.

To add funds:

  1. In the top right corner of the Alan Studio, click the main menu icon and select Billing.
  2. In the Balance widget, click Add Funds.
  3. In the Choose the payment method window, select the payment method:

    • With a credit card
    • With a PayPal account
    • By applying a promo code.
  4. Provide the payment details and complete the transaction. The funds will be transferred to your account.

You can check the history of payments in the Credit History widget at the bottom of the Billing view.

Adding free interactions

Alan provides you with a possibility to add free interactions to your account. You can use this option if you are evaluating the Alan AI Platform and want to get familiar with it. The number of free interactions is enough to get you started.

To get free interactions:

  1. In the Alan Studio signup form, select to sign up with GitHub.

    If you already have an account in the Alan Studio, you can connect it to your GitHub account. In the Billing view, in the Add Free Interactions widget, click Connect your GitHub account.

  2. Agree to authorize Alan to access your GitHub account data.

  3. Once you sign up or connect your accounts, go to the Alan AI GitHub and star Alan repositories. For a star for each Alan's repository, you get a set of free interactions to your account.

When you've run out of free interactions, you must change your plan and add funds to your balance to proceed with Alan.