Conversational analytics

As your customers interact with an AI assistant, Alan AI captures voice data and analyzes key conversational metrics. You can access this information and use it to:

  • Understand the users’ behavior and flows

  • Identify unrecognized utterances and unhandled requests and find shortcuts to let users get faster with the voice

  • Optimize the AI assistant effectiveness and create more personalized conversational experiences

To mine and analyze conversational data, use the following tools in Alan AI Studio: