Voice analytics¶
As your customers interact with an in-app assistant, Alan AI captures voice data and analyzes key conversational metrics. You can access this information and use it to:
Understand the users’ behavior and flows
Identify unrecognized utterances and unhandled requests and find shortcuts to let users get faster with the voice
Optimize the assistant effectiveness and create more personalized voice experiences
To mine and analyze conversational data, use the following tools in Alan Studio: