For an overview of how the Alan AI voice processing services work, please visit alan.app/security-by-design.
We collect information that you provide directly to us. Alan AI collects the information that you provide to us when you sign up to receive newsletters, advisories, announcements, and invitations, contact us by email, or register to become customers. We collect information from Users for the purpose of purchasing subscriptions for our services, including the following:
While Alan AI will process voice commands and statements from Site Users, Alan AI does so as a processor to the Site Operator and in accordance with its contractual obligations to the Site Operator. Alan AI anonymizes the voice streams of the Site Users who interact with the Alan speech services.
We do not knowingly collect information from users of our Site under the age of 18 and/or their internet usage, and such persons are not authorized to use the Services.
We use the personal data we collect to respond to your inquiries, complete transactions you initiate, provide or enhance the services you request, perform our contractual obligations, provide updates and other important information related to your activity on and with the Services, inform you of new services or changes in Services, administer the Services, enter into contracts for services, to fulfill legal obligations we have to governmental authorities or other third parties, and for other legitimate business purposes. You may opt out of any electronic marketing communications you may receive from us by contacting us.
Alan AI shares your personal data to third parties (within or outside your country of residence) who perform services on our behalf, including without limitation our cloud service providers, payment processor, technology providers, professional services subcontractors, collection agencies and professional advisors.
We may disclose information (within or outside your country of residence) if we have a good faith belief that disclosure is necessary by law or the legal process, to protect and defend our or others’ interests or property, or to enforce agreements you enter into with us.
Your information may be transferred to another company (within or outside your country of residence) in connection with a merger or in the event that our business is acquired in whole or part by another company.
We may share aggregated and de-identified information with third parties (within or outside your country of residence) for analytical, research or other similar purposes.
The Site Operators may elect to share information about its users at its own discretion (and subject to its own privacy policies). Alan AI has limited to no control over all such Site Operators’ privacy practices.
We rely on the following legal grounds to process your personal information:
Performance of a contract. We may need to collect and use your personal information to enter into a contract with you and to perform Services that you request.
Compliance with Legal Obligations. We may use your personal information as necessary to comply with our legal obligations.
We retain the personal data we collect for so long as reasonably necessary to fulfill the purposes for which the data was collected and to perform our contractual and legal obligations. Notwithstanding the generality of the foregoing, we store email addresses until you request to be unsubscribed or remove yourself through any self-service tools offered through the Services
We take reasonable administrative, physical and technical precautions to protect your personal data and communications between us. This includes, when required or as we deem appropriate and feasible under the circumstances, encryption and written commitments from third parties that may have access to your data that they will protect the data with reasonable safeguards.
As for payment cards, Alan AI does not retain full payment card numbers. Rather Alan AI retains non-sensitive payment data, such as customer contact information, last four digits of the card number, details of the subscriptions and services purchased, and sufficient records of authorized credit transactions to verify that a subscription is in good standing.
No Internet or e-mail transmission is ever fully secure or error-free, however. We therefore cannot guarantee the absolute security of your data, and we are not responsible for processes and networks that we do not control. Users assume the risk of security breaches and the consequences resulting from them. Please be careful in deciding what information you send to us via email or over the Internet.
Your European Privacy Rights and Choices. If you reside or otherwise find yourself in the territory of Europe, your privacy rights under the European data protection law include:
The Services are headquartered in the United States, although our cloud platform has servers in the European Union and Asia for our non-U.S. customers. If you are an individual from the European Union, Canada, or any other jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that we may process the information we collect in the United States which is not deemed an “adequate jurisdiction” by the European regulatory authorities. Personal data may also be transferred from the country of your residence to other countries, including the United States.
Alan AI, Inc.
1290 Reamwood Avenue, Suite B
Sunnyvale, CA 94089
Attention: Alan Legal