Conversational analytics

As your customers interact with an AI agent, Alan AI captures voice data and analyzes key conversational metrics. You can access this information and use it to:

• Understand the users’ behavior and flows

• Identify unrecognized utterances and unhandled requests and find shortcuts to let users get faster with the voice

• Optimize the AI agent effectiveness and create more personalized conversational experiences

To mine and analyze conversational data, use the following tools in Alan AI Studio:

• Projects dashboard

• Analytics View

• Alan AI Studio logs