Business OperationsConversational AI

Intelligent Voice Interfaces: Higher Productivity in MRO

By April 26, 2022September 28th, 2023No Comments
Voice Assistants for MRO apps

Smart technology is changing the way work gets done, regardless of the industry. It enables simple requests and provides efficient services for various industries, including the maintenance, repair, and operations (MRO) industry. 

The equipment in the MRO industry needs regular servicing. Industries such as aviation have particularly complex maintenance procedures.  Servicing them requires organized knowledge of the user guides and manuals. The procedures might be different for each unit, and it asks for patience, thoroughness, and the right set of skills– all in plenty. 

For example, finding the correct manual or the right procedure might not be easily possible, especially when you are strapped for time. These processes require the complete attention and focus of the technician or engineer. 

Now, how does having an intelligent vouce interface sound? What if it is your voice that can be used to request for information? Voice interfaces are ripe to go mainstream with advances in technology. The technician can say “Walk me through the inspection of X machine” to the voice assistant and get a guided workflow. They can get the work done in peace without wondering if they are following the right steps. 

Industry stats indicate that deploying voice interfaces in MRO apps result in a 2X increase in productivity, 50% reduction in unplanned downtime, and a significant 20% increase in revenue stream.

How Voice AI helps the maintenance, repair and operations industry: 

  1. Increases productivity:

When maintenance workers engage with handsfree apps, they are capable of accomplishing tasks faster and are presented with an opportunity to multitask. The overall business productivity will increase in leaps and bounds. Moreover, voice enables smoother and faster onboarding and gets the new employee to be productive in a shorter span of time.

2. Allows a wide range of MRO activities:

Voice interfaces have a device-based implementation- it allows workers to be distant and still be able to collect data or listen to guided workflows. It includes laptops, smartphones, tablets, and other smart devices that can install and run a mobile application. 

The ability to have a voice interface on these devices, regardless of the connectivity, allows voice enabled applications to fit a wide range of MRO deployments in the field. 

3. Provides detailed troubleshooting:

One more critical advantage of using voice interfaces in the MRO industry is how speech recognition provides detailed error messages. The voice assistant warns when the data being input falls out of ranges that are not acceptable. It can even pre-load information collected in the previous screens and provides detailed instructions for new screens. 

4. Allows for smoother operations:

Voice assistants seamlessly integrate responses within a maintenance or inspection procedure. It is capable of doing this while following the updated guidelines. The technical operator gets additional information during the complicated repair process. Since voice assistants can provide the information in the form of audio, there is no interruption. 

5. Eradicate language barriers:

Some technicians might not be fully versed with the language that the maintenance procedure handbook is written in. It can be a barrier in getting the work done properly. Doing maintenance work in a faulty manner without following the procedures exactly as it is can result in problems. Listening to the instructions via voice can ease the stress of trying to read and make sense and allow for better comprehension.

6. Immediate solutions:

When the operator uses an intelligent voice interface, they can simply ask for any of the information that is already fed in the voice assistant, and the corresponding content will be provided by it. You will get exactly what you asked for. It eliminates the need for manual search, thereby even reducing the time taken for the procedure. 

7. Better training opportunities: 

Apart from providing assistance to service personnel, the voice assistants can also act as a great training tool for new operators. The newly hired operators can learn to operate the machine while listening to audio that can be synchronized with  visual instructions from the voice assistants. 

Wrapping up:

The advantages of using voice assistants in the MRO industry are multiple. The flexibility and capability that voice assistants offer enables greater attention to work, helps focus on the job, and reduces the time that is usually wasted by moving between applications and errors. Give your workers an error free, productive and safer environment with intelligent voice assistants. 

If industrial enterprises are looking for a voice-based solution that will make operations safer and more effective, the Alan Platform is the right solution for you. Check out the Ramco Systems testimonial on their partnership with Alan AI for enterprise MRO software apps.

The team at Alan AI will be more than happy to assist you with any questions or provide a personalized demo of our intelligent voice assistant platform. Just email us at

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