Use the Alan Voice Assistant to modernize your call center, offload your staff and improve customer shopping experience: no more IVRs or call waiting. Gain an upperhand to your competitors in no time.
Alan in E-commerce
Sell to your customers
better with Alan
- Amazon
- Shopify
- Alibaba
- BigCommerce
- Ebay
- Walmart
50%
According to Quoracreative stats, 50% of all searches across the internet will be voice-based by 2020.
52
of voice-activated speaker owners are open to information about promotions and deals.
39
There are currently only 39 apps that support voice-based shopping.
Use Cases of Alan in E-commerce
Search and discovery
Demo of customer searching for products by voice in a fast manner. Using filtering and refinement cues. “Show me blue lougewear sets in medium size.”
Gaining infomation
Get any information from website in user friendly matter from what product is made from to when a perscription is ready for pickup.
Virtual Voice Assistance
Customer service made by Alan which will assist in making orders, solving problems and improving the customers shopping experience.
Challenges in this E-commerce
& solutions by Alan
Low conversions
People are willing to buy but decide to leave because of poor user experience like navigating through multiple sections and filters. Complex websites frustrate the customer because they do not want to waste time searching and decide to leave before their completing a purchase.
Voice searching for faster finds and purchases
increase in conversation rate by simplifying the shopping experience
High costs spent on call centers
Customers would rather call in problems or questions than search through all the menus to find information they want like delivery tracking or information on a return policy. More callers needs more staff, otherwise customers wait through the IVR and get frustrated.
Voice assistance to navigate through website and offer additional information.
Increase customer loyalty and solve problems faster while saving money
For E-commerce Alan AI provides:
Handsfree shopping experience
Usage Analytics & Statistics
Outputs voice and visuals / visual and conversational context
Voice and touch input
The values voice AI brings
to your e-commerce business
Sell to your customers better with Alan
Use the Alan Voice Assistant to modernize your call center, offload your staff and improve customer shopping experience: no more IVRs or call waiting. Gain an upperhand to your competitors in no time.
Convert customers
Offer enhanced customer service
Boosts productivity by eliminating empty clicks
Higher revenue by providing recommendations and upselling products
Save on labor costs
Higher conversion rates
Alan in E-commerce
Sell to your customers better with Alan
Use the Alan Voice Assistant to modernize your call center, offload your staff and improve customer shopping experience: no more IVRs or call waiting. Gain an upperhand to your competitors in no time.
Request a Demo