Alan in E-commerce

Sell to your customers

better with Alan

Use the Alan Voice Assistant to modernize your call center, offload your staff and improve customer shopping experience: no more IVRs or call waiting. Gain an upperhand to your competitors in no time.

  • Amazon
  • Shopify
  • Alibaba
  • BigCommerce
  • Ebay
  • Walmart

50%

According to Quoracreative stats, 50% of all searches across the internet will be voice-based by 2020.

52

of voice-activated speaker owners are open to information about promotions and deals.

39

There are currently only 39 apps that support voice-based shopping.

Use Cases of Alan in E-commerce

Search and discovery

Demo of customer searching for products by voice in a fast manner. Using filtering and refinement cues. “Show me blue lougewear sets in medium size.”

Gaining infomation

Get any information from website in user friendly matter from what product is made from to when a perscription is ready for pickup.

Virtual Voice Assistance

Customer service made by Alan which will assist in making orders, solving problems and improving the customers shopping experience.

Challenges in this E-commerce

& solutions by Alan

Low conversions

People are willing to buy but decide to leave because of poor user experience like navigating through multiple sections and filters. Complex websites frustrate the customer because they do not want to waste time searching and decide to leave before their completing a purchase.

Voice searching for faster finds and purchases

increase in conversation rate by simplifying the shopping experience

High costs spent on call centers

Customers would rather call in problems or questions than search through all the menus to find information they want like delivery tracking or information on a return policy. More callers needs more staff, otherwise customers wait through the IVR and get frustrated.

Voice assistance to navigate through website and offer additional information.

Increase customer loyalty and solve problems faster while saving money

For E-commerce Alan AI provides:

Handsfree shopping experience

Usage Analytics & Statistics

Outputs voice and visuals / visual and conversational context

Voice and touch input

The values voice AI brings

to your e-commerce business

Sell to your customers better with Alan

Use the Alan Voice Assistant to modernize your call center, offload your staff and improve customer shopping experience: no more IVRs or call waiting. Gain an upperhand to your competitors in no time.

Convert customers

Offer enhanced customer service

Boosts productivity by eliminating empty clicks

Higher revenue by providing recommendations and upselling products

Save on labor costs

Higher conversion rates

See Alan in action

See some examples of adding voice to existing application of usage in E-commerce

Wallmart 1:29

SAFEWAY 2:20

Alan Platform — Build - Test - Integrate - Iterate

SalonHQ

Alan in E-commerce

Sell to your customers better with Alan

Use the Alan Voice Assistant to modernize your call center, offload your staff and improve customer shopping experience: no more IVRs or call waiting. Gain an upperhand to your competitors in no time.

Request a Demo