Voice is no longer just for consumers. Alan’s Voice Assistants deployed in Ramco’s key enterprise business applications scale user productivity and deliver ROI. 

Alan AI and global enterprise software provider Ramco Systems have announced a key partnership to deploy in-app voice assistants for key applications. In its initial stages of partnership, the organizations will primarily focus on building business use cases for Ramco’s Aviation, and Aerospace & Defense sector, followed by those for other industry verticals including Global Payroll and HR, ERP, and Logistics.

Alan’s voice assistant technology works seamlessly with Ramco’s applications, as a simple overlay over the existing UI.  Alan provides enterprise grade accuracy of understanding spoken language for daily operations, synchronization of voice with existing graphical interfaces, and a hands-free app experience which will truly delight the user, from the very first interaction. Alan’s Voice UX also enables rapid and continuous iterations based on real-time user feedback via the analytics feature- a huge improvement over the painstakingly slow process of software development and release cycles for graphical user interfaces. Alan’s AI rapidly learns the nuances of the app’s domain language and can be deployed in a matter of days. 

 Commenting on the Alan AI-Ramco partnership, Ramesh Sivasubramanian, Vice-President – Technology & Innovation, Ramco Systems, said, “Voice recognition is a maturing technology and has been witnessing huge adoption socially, in our day-to-day personal lives. However, its importance in enterprise software has been a real breakthrough and a result of multitudinous innovations. We are excited to enable clients with this voice user interface along with Alan AI, thereby ensuring a futuristic digital enterprise”.

Alan’s voice interface leverage the user context and existing UI of applications, a key to understanding responses for next-gen human voice conversations. Alan has patent protections for its unique contextual Spoken Language Understanding (SLU) technology to accurately recognize and understand human voice, within a given context. Alan’s SLU transcoder leverages the context to convert voice directly to meaning by using raw input from speech recognition services, imparting the accuracy required for mission-critical enterprise deployments and enabling human-like conversations, rather than robotic ones. Voice based interactions, coupled with the ability to allow users to verify the entered details without having the system to reiterate inputs, provides an unmatched convenient end-user experience.

Maintenance, Repair, and Operation (MRO) employees in aviation and other industries increasingly use mobile and other device-based apps to plan projects, write reports based on their observations, research repair issues, and write logs to databases etc. This is exactly where Alan’s voice interface can help- with a hands-free option to increase productivity and support safety, thereby eliminating the distraction of touch and type while working on a task.

For example, Alan’s intelligent voice interface responds to spoken human language commands such as:

User: “Hey Alan, can you help me record a discrepancy?”

Alan: “Hi Richard, sure! Navigating to the ‘Discrepancy Screen’.”

User: “Enter description- ‘Motor damage’.”

Alan: “Updated ‘Motor damaged’ in the description field”

User: “Enter corrective action- ‘Motor replaced’.”

Alan: “Updated ‘Motor replaced’ in corrective action field.”

User: “Set action as closed.”

Alan: “Updated ‘Closed’ in quick action field.”

User: “Go ahead and record the discrepancy.”

Alan: “Sure, Richard. Creating the discrepancy… You’re done. Discrepancy has been registered against the task. Please review this at the bottom of the screen.”

Alan enables friendly conversations between humans and software. It helps to create outstanding outcomes by allowing users to go hands-free as well as  error-free with the ability to instantly review generated actions.

 Alan plans to continuously augment the voice experience to improve employee productivity with voice in their daily operations. Voice can now support a vision of a hands free, productive, and safe environment for humans.

Please view and share the Alan-Ramco partnership announcement on LinkedIn and Twitter

Smart technology is changing the way work gets done, regardless of the industry. It enables simple requests and provides efficient services for various industries, including the maintenance, repair, and operations (MRO) industry. 

The equipment in the MRO industry needs regular servicing. Industries such as aviation have particularly complex maintenance procedures.  Servicing them requires organized knowledge of the user guides and manuals. The procedures might be different for each unit, and it asks for patience, thoroughness, and the right set of skills– all in plenty. 

For example, finding the correct manual or the right procedure might not be easily possible, especially when you are strapped for time. These processes require the complete attention and focus of the technician or engineer. 

Now, how does having an intelligent vouce interface sound? What if it is your voice that can be used to request for information? Voice interfaces are ripe to go mainstream with advances in technology. The technician can say “Walk me through the inspection of X machine” to the voice assistant and get a guided workflow. They can get the work done in peace without wondering if they are following the right steps. 

Industry stats indicate that deploying voice interfaces in MRO apps result in a 2X increase in productivity, 50% reduction in unplanned downtime, and a significant 20% increase in revenue stream.

How Voice AI helps the maintenance, repair and operations industry: 

1. Increases productivity:

When maintenance workers engage with handsfree apps, they are capable of accomplishing tasks faster and are presented with an opportunity to multitask. The overall business productivity will increase in leaps and bounds. Moreover, voice enables smoother and faster onboarding and gets the new employee to be productive in a shorter span of time.

2. Allows a wide range of MRO activities:

Voice interfaces have a device-based implementation- it allows workers to be distant and still be able to collect data or listen to guided workflows. It includes laptops, smartphones, tablets, and other smart devices that can install and run a mobile application. 

The ability to have a voice interface on these devices, regardless of the connectivity, allows voice enabled applications to fit a wide range of MRO deployments in the field. 

3. Provides detailed troubleshooting:

One more critical advantage of using voice interfaces in the MRO industry is how speech recognition provides detailed error messages. The voice assistant warns when the data being input falls out of ranges that are not acceptable. It can even pre-load information collected in the previous screens and provides detailed instructions for new screens. 

4. Allows for smoother operations:

Voice assistants seamlessly integrate responses within a maintenance or inspection procedure. It is capable of doing this while following the updated guidelines. The technical operator gets additional information during the complicated repair process. Since voice assistants can provide the information in the form of audio, there is no interruption. 

5. Eradicate language barriers:

Some technicians might not be fully versed with the language that the maintenance procedure handbook is written in. It can be a barrier in getting the work done properly. Doing maintenance work in a faulty manner without following the procedures exactly as it is can result in problems. Listening to the instructions via voice can ease the stress of trying to read and make sense and allow for better comprehension.

6. Immediate solutions:

When the operator uses an intelligent voice interface, they can simply ask for any of the information that is already fed in the voice assistant, and the corresponding content will be provided by it. You will get exactly what you asked for. It eliminates the need for manual search, thereby even reducing the time taken for the procedure. 

7. Better training opportunities: 

Apart from providing assistance to service personnel, the voice assistants can also act as a great training tool for new operators. The newly hired operators can learn to operate the machine while listening to audio that can be synchronized with  visual instructions from the voice assistants. 

Wrapping up:

The advantages of using voice assistants in the MRO industry are multiple. The flexibility and capability that voice assistants offer enables greater attention to work, helps focus on the job, and reduces the time that is usually wasted by moving between applications and errors. Give your workers an error free, productive and safer environment with intelligent voice assistants. 

If industrial enterprises are looking for a voice-based solution that will make operations safer and more effective, the Alan Platform is the right solution for you. Check out the Ramco Systems testimonial on their partnership with Alan AI for enterprise MRO software apps.

The team at Alan AI will be more than happy to assist you with any questions or provide a personalized demo of our intelligent voice assistant platform. Just email us at sales@alan.app

Bolstering its enterprise applications with intelligent voice interfaces SUNNYVALE, CA 94582, USA, March 29, 2022 /EINPresswire.com/ — 

Alan AI, a Silicon Valley company enabling the next generation of voice interfaces for Enterprise Apps, has announced a strategic partnership with Ramco Systems¹, a leading global cloud enterprise software provider, to embed intelligent voice interfaces for its enterprise offerings. In its initial stages of partnership, the organizations will primarily focus on building business use cases for the Aviation, Aerospace & Defense sector, followed by use cases for other industry verticals.

Ramco Systems offers an integrated and smart platform engineered to develop robust and scalable solutions, thereby offering a competitive edge to its end users. By embedding Alan AI’s voice interface, Ramco’s customers will be able to interact with their applications with natural human language and receive intelligent responses for daily workflows. Features such as accuracy of understanding spoken language, synchronization of voice with existing graphical interfaces, and a hands-free app experience will truly delight the user- from the very first interaction. Voice Assistant will drive smoother app onboarding, higher user engagement and scale adoption and loyalty.

Commenting on the partnership, Ramesh Sivasubramanian, Vice-President – Technology & Innovation, Ramco Systems, said, “Voice recognition is a maturing technology and has been witnessing huge adoption socially, in our day-to-day personal lives. However, its importance in enterprise software has been a real breakthrough and a result of multitudinous innovations. We are excited to enable clients with this voice user interface along with Alan AI, thereby ensuring a futuristic digital enterprise”.

“We are so excited to be able to help support Ramco’s applications and empower their customers with intelligent voice interfaces. Our advanced Voice AI Platform enables enterprises to deploy and manage intelligent and contextual voice interfaces for their Applications in days, not months/ years” said Blake Wheale, Chief Revenue Officer, Alan AI. “This partnership is a great testament of how voice can support a vision of a hands free, productive and safe environment for humans”.
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